- Orders & Returns
- Shipping & Delivery
- Subscriptions
- Payments
- Our Products
- Longevity
Orders & Returns
How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location, but most orders arrive within 3–7 business days.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact our support team as soon as possible. Once an order has been processed or shipped, changes may not be possible.
Do you offer subscription options?
Yes. Our subscription service allows you to receive your products automatically at regular intervals, ensuring you never run out while often providing additional savings.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options available at checkout.
What is your return policy?
If you are not satisfied with your purchase, you may return products within 30 days for a refund or exchange.
What if my order arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact our support team with photos and your order number so we can resolve the issue quickly.
How long do refunds take to process?
Once your return has been received and approved, refunds are typically processed within 5–10 business days and issued to the original payment method.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location, but most orders arrive within 3–7 business days for domestic shipping.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We may also offer free shipping on orders above a certain value.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout based on your destination.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link so you can follow your delivery in real time.
When will my order be dispatched?
Most orders are processed and dispatched within 1–2 business days after payment is confirmed.
What happens if my package is delayed?
While we aim to deliver within the estimated timeframes, delays can occasionally occur due to courier or customs processing. If your order appears delayed, please contact our support team for assistance.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery window, please check your tracking information first. If you still need help, contact our customer support team and we will assist you.
Do I need to sign for my delivery?
Some deliveries may require a signature depending on the courier and delivery location.
Are there customs duties or import taxes on international orders?
International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are typically the responsibility of the customer.
What happens if I enter the wrong shipping address?
Please contact us as soon as possible if you notice an incorrect shipping address. We will do our best to update it before the order is dispatched.
Subscriptions
How does the subscription work?
How does the subscription work?Our subscription service allows you to receive your favourite supplements automatically at regular intervals. Simply choose your preferred delivery frequency and your order will be shipped to you automatically.
What are the benefits of subscribing?
Subscribers enjoy the convenience of automatic deliveries, ensuring they never run out of their supplements. Many subscriptions also include discounted pricing compared to one-time purchases.
How often will my subscription be delivered?
You can select the delivery frequency that suits you best, such as every 30, 60, or 90 days depending on your usage.
Can I pause or skip a subscription delivery?
Yes. You can pause, skip, or reschedule your upcoming delivery at any time through your account dashboard.
Can I cancel my subscription?
Yes. Subscriptions can be cancelled at any time with no long-term commitment.
How do I manage my subscription?
You can manage your subscription through your account page where you can update delivery schedules, change products, modify your shipping address, or cancel your plan.
Will I be notified before my next order ships?
Yes. You will receive a reminder email before each scheduled shipment so you have time to make changes if needed.
Can I change the products in my subscription?
In many cases, you can update the products in your subscription through your account dashboard or by contacting customer support.
What happens if my payment fails?
If a payment attempt fails, we will notify you and retry the payment. You can update your payment details through your account to avoid delays.
Is there a minimum commitment for subscriptions?
No. Our subscriptions are flexible and can be modified, paused, or cancelled at any time.
Payments
What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as other secure payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to ensure your personal and financial information is protected.
When will my card be charged?
Your payment will be processed at the time your order is placed.
Can I use multiple payment methods for one order?
At this time, only one payment method can be used per order.
Do you accept international payments?
Yes. We accept payments from most countries, although your bank may apply currency conversion or international transaction fees.
Will I receive a receipt or invoice?
Yes. Once your payment is completed, you will receive an order confirmation email that includes your receipt and order details.
What should I do if my payment is declined?
If your payment is declined, please check that your card details are correct or try another payment method. You may also wish to contact your bank for further assistance.
Can I update my payment method for subscriptions?
Yes. If you have an active subscription, you can update your payment details at any time through your account dashboard.
Do you offer buy now, pay later options?
Depending on your location, we may offer buy now, pay later payment options at checkout through selected providers.
Are there any additional payment fees?
We do not charge additional payment processing fees, but your bank or payment provider may apply transaction or currency conversion fees.
Our Products
NMN + TMG (Repair)
Glutathione + Vitamin C (Resilience)
Fisetin + Quercetin + Spermidine (Renewal)
BooHackLab Stack special
Longevity
What does longevity mean?
Longevity refers to living a longer life while maintaining good health, vitality, and physical and mental function. The goal of longevity science is not just to extend lifespan, but to improve healthspan—the number of years we live in good health.
What is the difference between lifespan and healthspan?
Lifespan refers to the total number of years a person lives, while healthspan refers to the number of years lived in good health without significant disease or decline.
Why do we age?
Aging occurs due to a combination of biological processes including cellular damage, oxidative stress, declining mitochondrial function, reduced cellular repair, and the accumulation of senescent (aging) cells.
What are the key pillars of longevity?
The foundations of healthy aging typically include regular exercise, balanced nutrition, quality sleep, stress management, strong social connections, and maintaining metabolic health.
How do supplements support longevity?
Certain supplements may support processes linked to healthy aging, such as cellular energy production, antioxidant protection, and cellular repair. They are designed to complement—not replace—healthy lifestyle habits. Not all supplements are the same and understanding how much is actually absorbed and made bioavailable is critically important.
What is NAD⁺ and why is it important?
NAD⁺ (Nicotinamide Adenine Dinucleotide) is a molecule found in every cell that plays a key role in energy production, DNA repair, and cellular metabolism. NAD⁺ levels naturally decline with age, which is why it has become an important focus in longevity research.
What are senescent cells?
Senescent cells are older or damaged cells that no longer function properly but remain in the body. Over time they can contribute to inflammation and age-related decline.
What is autophagy?
Autophagy is a natural cellular process where the body removes damaged components and recycles them to maintain healthier cells. This process is important for maintaining cellular health as we age.
Can lifestyle choices impact longevity?
Yes. Regular physical activity, a nutrient-dense diet, good sleep, stress management, and avoiding smoking or excessive alcohol can significantly influence long-term health and longevity.
At what age should people start thinking about longevity?
Healthy aging practices can begin at any age, but many experts recommend focusing on longevity earlier in life to help maintain optimal cellular function over time.